UES Havana's Palace

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Ritienne & Rollin M.

71 Reviews
33 Repeat Guests
Free Cancellation within 24 hours
Other Sitters Nearby
  • Same day bookings are OK
  • Responds within 30 minutes
  • Cancellation Policy:

Pet Requirements

  • 1-20 lbs
  • 20-40 lbs
  • 40-80 lbs
  • 80+ lbs
All Ages OK

Ritienne & Rollin's Resident Pets

8 yr 9 mo old

Ritienne & Rollin's Apartment

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Large Yard
100% fenced & locked
Smoke-free home
Pets allowed on furniture
Air-conditioned inside
Great for senior pets

About Ritienne & Rollin

25 Years Experience Caring For Dogs
Why pay $80+/night for your dog to stay in a kennel when you can pay $50/night and have your baby get all the attention at a cozy pet friendly home?

About Us And Our Home:

We have a nice fully air-conditioned one bedroom apartment with a backyard in one of the best neighborhoods in Manhattan, UES.

We are a young, energetic, careful married couple with a small havanese called Havana. We are loving, patient and fun! We live half a block away from Carl Shultz Park on the Upper East side. 2 dog runs are available, 1 for small breeds and another for larger breeds.

We love dogs and we have 23 + years experience!

About Our Dog:

Havana is a 5lb havanese, spoiled and treated like a princess!! She’s always snuggling on blankets on the couch and enjoys walks at the park and by the East River. Havana is always excited to have a new buddy staying over to play with.
You can follow Havana's adventures on instagram @havanathehavanese


- We love all dogs but unfortunately we aren't taking bookings for large dogs.

- We'll send you photo and video updates of your pup everyday to your phone or email! Your choice :)

- Drop offs and pick ups are between 9am to 9pm!

If you have any questions please don't hesitate to send us a message!! We'll do our best to help you out!!

Read More about Ritienne & Rollin...
Contact Ritienne & Rollin
Can administer oral medicine

Ritienne & Rollin M.

71 Reviews
33 Repeat Guests
Free Cancellation within 24 hours
Other Sitters Nearby
  • Same day bookings are OK
  • Responds within 30 minutes
  • Cancellation Policy:


  • Available
  • Unavailable
  • 1 Spot Left
  • Booked
  • Last updated January 2, 2017


Background Checked
This sitter has passed a background check, which searches a variety of criminal databases.
Course 101 Graduate
By completing courses at DogVacay University, hosts learn about best practices to help them provide the highest quality care for your dog.
Course 102 Graduate
By completing courses at DogVacay University, hosts learn about best practices to help them provide the highest quality care for your dog.
Pack Promoter
Pack Promoters are active members of the community who promote DogVacay and hosting best practices.
References Checked
Our team reaches out to each of our host's references to provide an extra level of confidence and verification.
Pay through DogVacay for:
Premium Pet Insurance, 24/7 Customer Support and Daily Photo Updates!

Services & Rates

Boarding Overnight At Ritienne & Rollin's Home
$50 /night
  • Watches up to 4 dogs/night
  • Dogs may be unsupervised for no more than 1 hour/day
  • 3-4 potty breaks/day
  • 3+ walks/day
  • Pets can sleep wherever they want
Daycare At Ritienne & Rollin's Home
$40 /day
  • Watches up to 4 dogs/day
Dog Walking
$20 /half-hour
$30 /hour
  • Willing to travel 3 miles
Home Visits
$20 /visit
  • Willing to travel 1 mile
$20 each way
  • Willing to travel 2 miles
More Services
71 Reviews
I love Ritienne and Rollin! I have been using them as my #1 choice of dog sitter. They are always welcoming, pretty flexible with pickup/drop off hours, and send great pictures of my pup! She's always happy and healthy when I pick her up at the end of her stay.
Perfect as always!
What a pleasure to have Ritienne and Rollin watch our dog Lucy. From the first day of the week vacation we knew Lucy was in great hands. We got daily updates and they responded immediately with any questions we had. What a difference from the usual boarding places - we will never go back to those places. Lucy received individual attention with warmth and love that simply can not be provided in the large boarding places. Thank you Ritienne and Rollin. We will definitely see you soon!
It was Benny's third stay with Ritenne and Rollin. They are always my No. 1 choice. I am so glad I can find someone I trust here. They are responsible and takes very good care of Benny. Most importantly, Benny absolutely loves them and is always happy to go back there. Thank you.
My little Toby had a great time with Ritienne & Rollin. I had never left him with anyone before and they were very responsive and made it so I was comfortable enough to enjoy my time away. They took care of carrying Toby up and down the stairs as he is scared - and not light!. Their little Havana was so generous in letting Toby share her bed and things - though it is possible that Toby was just stealing them (sorry). Nonetheless, Havana is adorable and well socialized so I think she is a good companion for all the visiting doggies. Retienne sent daily updates and photos which were great. Overall, it couldn't have been better. Highly recommend sending your pup to Ritienne & Rollin.
Ritienne & Rollin were great with our dog Fozzy! They were able to take him while we were away on our extended holiday vacation and we didn't have a worry the entire time. Mostly because we received wonderful picture updates and we knew Fozzy was in good hands since they provided 24/7 supervision. When we got Fozzy back he was his happy self and so we knew he had a grand ol' time. We would definitely consider Ritienne & Rollin again the next time we have to go out of town and would highly recommend Ritienne and Rollin for your next dog vacay needs.
I LOVED all my interactions with Ritienne & Rollin. I never actually met them as I was already out of town and it was my friend taking care of my dog who was going out of town. As such, my dog was being DOUBLE passed around and I was really worried about it. R&R were prompt and friendly in all their correspondences, and I could tell from the pictures that Gurgi was having a really nice time with them and got along very well with their sweet Havana. I can tell why all their reviews are stellar and hope to one day meet them in person :)
Very pleased! Things really couldn't have gone better. We decided to go on a last minute trip for the holidays and Ritienne and Rollin responded immediately and were very accomodating. When we were gone they sent very frequent photos and videos so we could watch Barley and their pup, Havana, cavorting around the house. They even let Barley sleep in their bed next to Havana. Will definitely return!
Ritienne and Rollin were great! Ripley seemed to get along really well with Havana and had a great time. Ritienne and Rollin kept us updated the entire stay with pictures and videos and took great care of Ripley. We would definitely use them again!
Ritienne & Rollin were wonderful hosts to Chloe! We met on a meet & greet and Chloe felt immediately comfortable with them and their dog Havana. Chloe had a great time! I would recommend Ritienne & Rollin to anyone looking for their pet to be hosted in a safe, fun, and caring environment!
Ritienne and Rollin are always the best with our little Wolf. We drove all the way in CT to stay with them :)
Ritienne & Rollin were wonderful! We first met on a "meet and greet" where I got to know them a little better and meet their adorable little Havana. They answered all my questions and made me feel very comfortable and secure. My dog, Mischief, seemed very at ease with Ritienne & Rollin. While I was away Ritienne & Rollin were extremely responsive! They sent me daily updates with some photos and videos so I could see Mischief was doing just fine. When I went to pick up Mischief he seemed so happy! His tail was wagging and it looked like he had a great weekend. Mischief came home happy and tuckered out. I highly recommend Ritienne & Rollin and I will certainly use them again!
Ritienne & Rollin were very flexible for our meet & greet & our pup had a great weekend with them & little Havana! They were friendly & open to his needs. He'll definitely be vacationing with them again.
Ritienne and Rollin are just the best! I always cross my fingers before I view their availability on DogVacay because my pup, Sonny, absolutely LOVES staying at their home when I am away for work or leisure. This is my 8th booking with them, and there has never been any issues. I hear from Ritienne on a daily basis while I am away (receive pics and videos) but she is also mindful while I am away and doesn't bombard me with messages or phone calls throughout the day...I have had a DogVacay sitter in the past that did that constantly and it was a bit overwhelming! Basically, they contact you enough to where you know your pooch is in good hands. I would absolutely recommend R and R to anyone that ever needs a dogsitter. If you're reading this right now...BOOK THEM! Ritienne is so kind and loving towards Sonny. They also have a seven year pooch who is a sweetheart. Having R and R as your dogsitters isthe best choice you can make!
My Deebo had a fantastic time with R&R! It was his first time without us since we adopted him in Spring, and they were so helpful to calm my nerves. They sent photos and checked in daily. I was so happy he was in great hands, they know exactly what they're doing. I have already booked them again.
We only have great things to say about these wonderful hosts! We appreciated the daily photos and videos. They could not have been more accommodating with our pickup/drop off times, especially when our flight was delayed. And our sweet little Rosie looked happy as could be when we picked her up. And we really loved knowing our pup was socializing with Havana during her stay. We told all our friends our Rosie was at doggy-camp :-)

Thank you Ritienne and Rollin for taking such good care of our Rosie!!
Perfect as always, thanks!
Perfect as always, thanks!
Ritienne is always reliable. Alfie wags his tail all the way to the door.
Jack loves to stay with Ritienne and Rollin and play with their puppy. He's been with them several times and will continue to as long as they are here.
Lots of updates and pictures shared throughout the stay to keep us up to date. Walks to the park and play time with Havana were great. Our dog came home happy and tuckered out.
Once again, Simon had the best time at Havana's place. Ritienne made the process seamless for us. Simon cannot wait to go back in a couple weeks!
We are so lucky to have Ritienne and Rollin look after our dog. They are so easy to coordinate with, and we know our dog is in great hands. She came back quite tired, which tells us she got a lot of attention and exercise.
I don't know what we would do without Ritienne and Rollin! My little Wolf has a quirky personality, and it's clear they understand him. I don't feel at ease leaving Wolfie with anyone else. Ritienne is always in touch, sends me pictures, walks Wolfie frequently, and has a great way with dogs. They are the best. Thank you for another wonderful stay :)
First and foremost, when I picked up my pup after a long trip I have never seen him so happy! Typically, when I travel he isn't thrilled with me when I return, however this time he was all smiles. I know he enjoyed both Ritienne and Rollin as well as going to the park and playing... While I enjoy daily photo updates. Great location for UES and would highly recommend to all!
Ritienne and Rollin were great hosts. They are easy to coordinate with, and they stay in touch about how Lucy is doing. They sent some pictures that showed she was clearly enjoying herself and getting a lot of exercise at the park. I am at ease when I travel knowing Lucy is with them.
Ritienne and Rollin have been great hosts with Shelby, our 6 month Australian shepherd hyper energetic pup. This is the first time we left her with someone else, and we were a bit stressed out, especially that it was a 12 day vacation. Shelby did not show any signs of anxiety when she arrived. They even had to play doctors because she had an eye infection. We had daily photo and video updates and were able to spend stress free holidays. Shelby will stay with Ritienne and Rollin in April.
Ritienne and Rollin continue to be excellent hosts. This is the third time we have left our dog with them, and she was very well cared for. Ritienne is very patient, keeps in touch with texts and daily photos, and is easy to coordinate with for drop off and pick up. It's much easier to go away knowing I have a reliable and trustworthy place to leave my pup.
Russell just finished another fantastic stay with Ritienne and Havana! :)

This was a short one (just an overnight) but Ritienne and Havana were thrilled to see him again and even sent us two photo updates over the short period to let us know Russell was settling in well.

We love how Russell was instantly happy to see Ritienne and Havana again and will highly recommend Ritienne as a host. Thank you again!! :)
I am so thankful that Sonny stayed with Ritienne and Rollin during a last minute vacation my boyfriend booked. Ritienne is incredibly sweet and really kept an eye out on Sonny. I really appreciated the videos and pictures she sent me via email! Sonny had a great time with Havana! As a matter of fact, he is staying with me now while I'm away on business! He was so happy to be back with his buddies! If you need a sitter, use them!
Ritienne, Rollin, and Havana were great hosts!! They took great care of Mochi while we were away :)
We were very happy to have Retienne take care of our pup again. We were grateful for her flexibility about drop off and pick up and for her prompt daily photos. Our pup came home happy and peppy!
If there is one weekend you simply cannot imagine having to worry about your beloved pet, it's the weekend of your wedding. Thankfully, my Simon was in loving hands at Havana's Place. I didn't have to worry for a minute, knowing that he would have the time of his life. He was visibly excited to go back for a visit with them and absolutely exhausted on our return -- a sure sign of just as eventful a weekend as my husband and I had tying the knot. Thank you to Ritienne, Rollin, and Havana for taking care of our little guy once again and keeping our minds at ease.
These guys were great! We left our dogs for a long weekend and had to drop them off very early and pick them up late. They were very accommodating! We got pictures every day and they responded to texts right away! They live near a park and sent us pictures of our two dogs walking around in the park. All in all a great experience!
This is our second time leaving our dog with Ritienne and Rollin. They were flexible with coordinating drop off and pick up and sent us pictures of our dog on walks at the park. Our dog came back very tired, a good sign she had fun playing with Havana and exercising a bunch during her stay. I feel very comfortable knowing my dog is with the lovely Ritienne and Rollin while I'm out of town. Would definitely recommend them to anyone who's dog gets along well with other dogs.
This was our second time leaving our dog here, but it was the first time for our recently adopted second dog. We were worried at first because our second dog can be a little jumpy, but he seems to have been perfectly content with Ritienne and Rollin! I'm glad that we found someone that genuinely enjoys their company and that we can rely on for both of our dogs! Thank you again!
Newton had never stayed with another family before, but he warmed up quickly to Ritienne and Rollin and their dog Havana. Newton was happy and well cared for. Next time we travel, we hope Newton can stay with them again.
Our Norwich terrier has just come home after an extended stay with Ritienne. She came home perky and happy and obviously had a pleasant stay. Ritienne sent us daily photos and we felt we had left our pet in competent hands!
Ritienne was great. Tooti got along so well with her dog Havana and Ritienne sent us pictures nearly every day of tooti in the park and hanging out at home. Our travel plans got a bit delayed and Ritienne was so easy-going about extending a day. Tooti seemed so happy at their place. I would recommend her to anyone!!
This was the third time I've left Jackson with Ritienne and Rollin. When we approached their apartment, Jackson ran to the door and went right inside feeling very comfortable which made me happy. During the stay Ritienne sends daily updates and is always available if needed. You can tell they are true dog lovers and really enjoy the guest dogs that stay with them. I will definitely have Jackson stay again.
Ritienne is great!!! She still has tooti but so far SO good. She sends pictures daily and tooti seems to be very happy. It looks like she loves playing with Havana and UES livin'!
Ritienne was amazing! She provided great updates, cute pics, and our pup had a wonderful time. He almost didn't want to leave! 100% recommend and hope to use Ritienne next time we travel. Thank you!
Ritienne was a wonderful host. My dog came back exhausted and happy. Ritienne responded very quickly from start to finish. She is very sweet and kept in touch about how my dog was doing during her first time staying its Ritienne. We will definitely have Ritienne watch her again.
Michele C.
Ritienne was wonderful! This was my first time using DogVacay and she made the experience effortless. Fiesta (my Norwich) was instantly comfortable with her. She messaged me regularly with updates and pictures. When we picked her up, she was happy and healthy. I would absolutely leave Fiesta with Ritienne again.
Amazing as always!!! xoxo -Teddy!
I met Ritienne and Havanna at the park first since I had never used DogVacay before. Ritienne was wonderful and made me feel right at ease. Jackson had a great stay and Ritienne kept me posted with pictures during the entire visit. I would definitely leave Jackson there again and recommend for others looking for a great vacation home for their dog!
Ritienne was once again wonderful. They had a BBQ and Aeva spent a lot of time outside with them, which in NYC is always rare time. Love that Ritienne treats our dog like a member of her family.
I am approaching the point where reviewing Ritienne any more might be detrimental to me -- as she'll get so popular on DogVacay and then I won't be able to use her!

Ritienne is fantastic. Always accomodating, and does a wonderful job watching our dog.
My dog Bertie loved her stay with Ritienne! She came back very happy and she sent lots of pictures and updates which we loved! We would highly recommend her and look forward to using her again in the future!
Brutus definitely enjoyed his visit!
Ritienne was amazing. We met a few days before Kahlo's stay and it was "like at first sight"
We left Kahlo early Thursday and she fell in like right off with Havana and never turned around to see me go. While I was away, Ritienne kept me posted with text messages and photos and they were very appreciated. I picked her up this afternoon and she was very happy to see me but very happy to be there with her new friend Havana. I would recomend anybody to stay with Ritienne and her family.
This was our first time leaving our dog with Ritienne, and we could tell that he really enjoyed his stay! It seems like he became buddies with Havannah during his time there too! We had a difficult drop off and pickup schedule because of our flights, but Ritienne was very understanding of our situation and we were able to work it out. Thank you so much!
Miso, my teacup poodle, stayed with Ritienne and Roland and wee Havana for a two night stay a week ago. Retienne was super responsive and pleased to come to a meet and greet in a park near their home and mine. I received several texts with photos of Miso, who did as well as can be expected given that she has never stayed with a stranger before, in her 12 year old life. I would easily use Retienne again and the only thing I could have her add to an already wonderful experience is a bit more verbal contact through text to allay a first time users fears and more of a report upon pick up.
Benny had a good time. We will definitely come back! Thank you!
This was the second time Aeva stayed with Ritienne, and I booked the stay without hesitation.

Just got home and Aeva had a treat, drank a good amount of water, and then laid down. She was exhausted. Exactly what you are looking for when you bring your dog home from staying with someone else. :)
This was my first time using DogVacay for a one week vacation. We first arranged a Meet and Greet to meet Ritienne, her husband, and Havana. They were both so nice and sweet and very reassuring. Havana is such a cutie and got along so well with our Cavalier King Charles, Blake. They live in a perfect neighborhood for dogs...right next to the East River Park! I knew Blake would have a great time taking walks there. I felt comfortable and agreed to book with them.
Drop off was uneventful; Blake settled right in and was happy running around with Havana. I received daily photo updates, which was wonderful and I started to look forward to them daily! On pick up, Blake looked happy and content. The entire experience was great and I would definitely use them again!!
I know Simon had an amazing time at Havana's place, because he came home tuckered out with a smile on his face that lasted for days. I loved that Simon had a pal in Havana to share toys and treats with. I really felt that Simon was embraced as part of the family for the weekend. Even though Havana doesn't care for the dog run, Ritienne took Simon there, which meant so much! Ritienne sent text and picture updates, so I had complete peace of mind. I would highly recommend a stay at Havana's Place and look forward to booking Simon there again soon.
we had never used dogvacay before so we were a little nervous, but after meeting Ritienne and seeing how our puppy Winston interacted, we knew everything would be OK. they took him on numerous walks, sent us photos and kept us updated. i would highly recommend using Ritienne to take care of your dog. We would definitely use her again if we go out of town.
This was my first time using DogVacay, so naturally I was a little nervous -- wanted to make sure I found the right person. Ritienne was exactly the right person. Put me at ease immediately and I knew our dog would be in great hands. It doesn't hurt she's only a 2 blocks away from me. Great to find such a capable dog person so close.
I've had my maltipoo Teddy for 6 years now, she is the sweetest most affectionate dog in the world, however, I, and everyone in my life has spoiled her with affection since day one. Needless to say, I am completely over protective of her and treat her as though she were my child, I have never left her with anybody but immediate family when I've gone away in the past, so I was VERY nervous going into this.
When this last minute trip came up, I was totally stuck because no one in my life could take of her so last minute and I would never put her in a kennel. And so when I found Retienne she seemed like she would give Teddy all the love and affection Teddy is used to, and my knowing that Retienne already has a dog who is a similar breed to Teddy, also gave me piece of mind.
Well, Retienne completely surpassed my highest hopes for a sitter. I could tell in the daily photos she sent and the videos that Teddy was having the time of her life. Every day I was away I felt more and more at ease and happy that Teddy was having such a great time.
When we decided the day before we were going to return to New York that we wanted to extend our vacation for a few days, I was worried that we might not have been able to because Teddy was supposed to be picked up the following day and for all I knew, Retienne would not be able to continue to look after her for longer. But when I called Retienne up, and asked her if she wouldn't mind keeping Teddy for a few more days she said she would love to have her, and that it was no problem at all, SO accommodating!!
The day Retienne returned Teddy to me, she looked just as happy and rambunctious as ever greeting me. And I was actually pretty amazed that during her fit of excitement she was able to calm down enough to go over to Retienne and say goodbye.
Retienne was the best sitter! From now on, Retienne will be the first on my list to look after Teddy while I am away. Thanks so much Retienne!
my dog was so happy when she returned from staying with Ritienne. When I brought her back this past weekend, she actually started to run toward her apartment when she realized where she was going.

I highly recommend leaving your dog with Ritenne and her husband.
Ritienne was great. I have a crazy schedule and she was very kind with me. She kept me updated with Mel pictures everyday and Havana is very sweet! I'm really happy that I have found her!
Ritienne was so wonderful with Wolfie! I hate leaving him but felt so at ease having him stay there. I got lots of photo updates of Wolfie lounging on the couch and knew he was comfortable and in great hands. Ritienne was also very communicative and responsive throughout booking and his stay and arranging pickup. We will surely be back!
As always Rubens had an amazing time with Ritienne. This having been the 3rd time having him stay there, he has really grown to love his stays with her and is very excited to stay over when I drop him off!
Boomer had his second vacay with Ritienne and she was again a wonderful host! He was there for a full week and Ritienne sent me multiple photos daily and gave me updates on how well Boomer and her dog Havana were getting along. We experienced travel delays in our return to NYC and Ritienne was very helpful and responsive in accommodating our changed schedule.
Chloe was so happy there. Thanks again guys!
This is our second time having Rubens' stay with Ritienne and it has once again been another extremely positive experience. Rubens always comes back well fed and extremely happy after spending all his time with Havana, Ritienne, and her husband.
Ritienne and Havana were fabulous hosts for our dog Russell while we were out of town for Thanksgiving!

Russell can be a little hesitant with new people (and especially new dogs), but Ritienne and Havana had him comfortable and playing in no time. From sending us picture updates to being patient and understanding when Russell had a minor marking incident within the first five minutes (yikes), Ritienne made certain we were comfortable and knew Russell was in good hands.

We will certainly be calling them again!
I definitely recommend Ritienne as a host! She was an amazing over the past weekend. We were given daily updates and she even accommodated a last minute schedule change with no hassle. Rubens came back tired as a log after playing with Havana all weekend, so he definitely had fun as her guest.
Ritenne and Havana were wonderful hostesses! Ritienne was very responsive in setting up Boomer's vacay. She sent me daily photo updates of his stay and treated him like a member of the family for the long weekend. Boomer was worn out from so much playing when he got home and I could tell he had a great time!
Ritienne, her husband Roland, and little Havana were very welcoming to our puppy, Aix. He had a great time sharing toys with Havana, going for walks in Carl Shurz Park, and playing in Ritienne's private backyard. I think he was a little sad to come back home with us. We were very impressed with the care Aix received. Ritienne gave us daily picture updates (sometimes multiple!) and was very understanding and accommodating when we were late picking him up. Would I ask this lovely family watch Aix again in the future? You betcha!
Read All 71 Reviews