Our experience wasn't the best. We asked that we receive updates on our dog as well as pictures and not once did she text to update on how he was, only when I would ask. When we picked up our dog was not himself and very lethargic. When we got home he wouldn't stop drinking for over an hour as if he didn't have water to drink while we were gone. Overall the communication was very bad. I do believe our dog did enjoy playing with her puppy, however the we were not impressed with the overall experience.