Our engagement with Ryan was excellent. He permitted us to visit him before our trip, so we had an opportunity to meet him, see the community where he lives and the place where our dog would stay. He sent interesting photos (including shots of the dogs with a deer in the woods). For drop-off and pick-up we appreciated his willingness to be available immediately before our departure flight and then just after our arrival. It's hard to know what a dog thinks, but our pup seemed to be fine with the arrangements. We recommend him highly.