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New Premium Insurance for Hosts

DogVacay is excited to announce PAWesome new insurance changes! As of January 1, 2014, every Host on DogVacay will be covered by our Premium Insurance for free for each Vacay booked on DogVacay.com or through our mobile app!

This means that our Basic Protection plan will be discontinued and replaced with Premium Insurance for everyone. It is important to note that there will be absolutely no deductions from your Vacay payouts for carrying our Premium Insurance policy. Please note that since this policy is effective for every Host, the Premium Insurance badge is being discontinued and will no longer appear on your profile if you opted into Premium Insurance in 2013.

Coverage Details

Coverage is valid for
  • Home dog boarding (Host's home)
  • Pet-sitting (client's home)
  • Walking
  • Daycare
  • Transportation
  • Any and all pet services booked through DogVacay.com and our concierge

Coverage Includes

Commercial General Liability
General liability will pay those sums that Hosts become legally obligated to pay as damages because of Bodily Injury (to a person) or Property Damage (customer's property).
  • $2,000,000 - Per Occurrence
  • $3,000,000 - General Aggregate
  • No deductible
Professional Liability
Professional liability covers damage to customer property arising out of the rendering, or failure to render, services of a pet care provider.
  • $1,000,000 - Per Occurrence
  • $1,000,000 - General Aggregate
  • No deductible
Care, Custody & Control
Provides medical coverage for animals in Host's care, custody and control.
  • $25,000 for Guest dog (per animal)
  • $250 deductible covered by Guest
Coverage for Host's Resident Dogs
Valid for veterinary care for Host's resident dogs that is a direct result of contact with a Guest dog
  • $5,000 for Host dogs
  • $250 deductible covered by Host per incident
Premium Insurance Example
Oh no! A Guest pup in your care pulls a muscle in his leg while on Vacay. After you call DogVacay and speak with a customer service representative, you determine the best course of action is to take the pup to the vet. With DogVacay Premium Insurance, you are fully covered (we can reimburse you for expenses or we can assist you with payment) and your Guest will only be responsible for the cost of the $250 deductible. After reviewing the care their pup received with the Guest, we will automatically charge the payment method we have on file. They end up saving $500 and their pup has received the best care possible!
Guest Pup's Medical Bill
  • $60
    Veterinarian exam .........................................
  • $250
    X-Ray ..........................................................
  • $400
    Splint and treatment ....................................
  • $40
    Pain medications and muscle relaxants.........
$750
Total Amount Paid: ..........................................
- $750
Premium Insurance Reimbursement ........

Coverage Exceptions

Coverage does not include:
  • Personal property
  • Pre-existing veterinary conditions or old age
  • Pet-care provided outside of DogVacay.com
  • Injuries to pet sitter and related parties
If you have any questions about this policy or how it will effect you, please do not hesitate to contact us by writing to concierge@dogvacay.com or calling one of our PAWtastic Host Community Managers at (855) DOG-VACAY x3.