Frequently Asked Questions

Are You a Host?  »Click Here For Our Host FAQ

What is DogVacay?

  • What is DogVacay?
  • How does DogVacay work?
  • Is DogVacay right for my dog?
  • What information do you need from me?
  • What is the DogVacay Guarantee?
  • Is DogVacay safe?
  • What period of time does my nightly boarding/sitting rate cover?
  • What if my dog gets hurt? How does insurance work? What is covered?
  • What if my dog has special needs?
  • What if I want to meet the host before I leave my dog?
  • How do I pay?
  • How do coupons work?
  • What is a Custom Quote?
  • Do you accept last-minute reservations?
  • What is the cancellation policy?
  • What happens if my dog gets hurt?
  • What should I bring when I drop off my dog?
  • How do I cancel or modify a reservation?
  • How do I cancel my account?
  • Why can't I find a specific feature in the mobile app?